'Testimonials'

Subject: Many Thanks.

Hello Bob,

We arrived back in Brisbane a week ago – the time has just flown.

We wish to thank you and your staff for the wonderful service you provided while we were in Vietnam.
We were very happy with our guides and drivers and the standard of the vehicles was excellent.
Having the local guides certainly gave us a different perspective to the tour we would have had if we had arranged it in Australia. We loved hearing of their experiences and getting their local run down and having guides of differing ages we also heard about their experiences from their viewpoint.
Chin in Hue and Hai in Saigon who were our age were particularly interesting.

Overall we were very happy with our accommodation with the only exception being the Bao Dai Villas in Nha Trang.
Unfortunately this was too far out of town for us to walk and the one eating place there was only OK.
Our top 3 hotels were the Asia in Hue, the MS in Hanoi and the Golf 3 in Dalat.

We will not hesitate in recommending your service to other people wishing to have a similar Vietnam experience as it was very comprehensive and well done. Can you please forward a copy of this email to your office staff in Hanoi – to Thuong your manager and all of the girls who were particularly helpful especially on the Sunday after we had arrived back on the train from Lao Cai and then could not face the possibility of getting on the train again that night to go down to Dong Hoi, so cancelled that and flew to Hue instead. Unfortunately we would not be recommending Vietnam railways as although the compartment was very clean and comfortable the night journey was just so noisy with the constant stopping and starting etc. Vietnam Airlines on the other hand were great.

Well, thanks again to all of you – maybe some time in the future we will be back.

Cheers,

Lyn and Gary Evans.

Dear Thuy, Bob & staff,

We have arrived home safely after a wonderful holiday that you organized so well for us.

The time spent in Vietnam will always remain in our fond memories, you are truly gifted for the position of organization with travel arrangements & we wish you every success with you plans once you visit Australia, you come highly recommended from us, thank you so much.

We were touched by your kindness, the lovely flowers on arrival, fresh fruit each morning, the water supply that kept us going each day, & most of all your special gift & wonderful surprise for my birthday, it certainly felt like I was surrounded by family, what lovely thoughtfulness thank you.

John & I were very touched by your staff, the girls in the office were kind & patient always willing to go the extra mile.
We send our greetings to them.

The most memorable time was spent with Twone our guide (cant spell his name sorry) when he gave of himself & extended the arm of friendship on our trip to Sapa, he was a strength & encouraged  to us to keep going when the track got a bit rough, & he was a delight, thank you for choosing to send him with us.

Hai our guide in Ho Chi Minh City will always be a reminder of the time we spent in that city & the Mekong delta, we enjoyed his perfect English, his company, knowledge, the precious information he shared about his family life & country. He went beyond his call of duty to show us what we really prefered to see on the trip, & was considerate & watchful of our needs, & of course the age that we shared made it a perfect combination for us & him to understand each others heart.

Now that we are at home & have time to reflect on the memories of our trip there are things that are concreted in our hearts for ever, so once again we send our thanks & appreciation for your part in making our holiday so enjoyable.

Best wishes, & kind regards

John & Noreen Armstrong

Australia.

Subject: Jacinta / thank you.

Hi Bob,
 
We had a wonderful time in Vietnam. It was a sensory overload that we enjoyed immensely.
 
Your staff, the various drivers, hotel workers and Sinh and Zu (our guides) were a joy to be around and provided great assistance. Hanoi Travels really added that little bit extra to make the trip a complete joy. We have and will continue to recommend your business.
 
We were sorry to miss meeting you and Thuy and hope that you are enjoying your time in Oz.
 
Thank you,
 
Jacinta & Lauren.

Subject: Re: Sapa & Halong Bay Tours

To Bob and Thuy,

Many thanks for making our holiday in Vietnam so wonderful. Both Julie and I loved the tours to Sapa and Halong Bay.

The Halong Bay trip was everything and more that we could imagine, the junk was fabulous.
I have recommended your services to all my friends.

Thank you too for the care you took in taking us to the train for our journey to Sapa and for the bag of "goodies" most unexpected.

Good luck with your future ventures and if I return to Vietnam I will certainly use your agency again.

Magaret & Julie.

Subject: Hanoi Tour

Morning Bob & Thuy,

                  Just returned from our five week trip to Vietnam and Cambodia .

Am writing to tell you that the service we received from Hanoi Travels exceeded any other that we had.

You sure run a neat agency.

A special "hello" to Thuong. She certainly provided caring, attentive, efficient service.

                                                        Cheers,

                                                           Lyn and Lyle Butler.

Subject: Larrys Trip

Bob,

I met Larry this morning and he and his friends were delighted with the trip to Hanoi, especially the trip to Sapa.

They are now planning for the next trip back to Sapa, making a return trip by the west route thru Mai Chau up Dien Bien Phu.  The guide provided was good and very helpful.

Thanks for your help. 

Regards,

Freddy Beh

Subject: Many thanks.

Dear Mrs Thuy,

I just wanted to write to say thank you very much for helping us with our travel plans while we were in Vietnam.

We found your services to be excellent, and thank you very much for the help you gave us when the train was cancelled.

Can you also thank your staff for the wonderful job they did in arranging other flights for us.

So thank you again,

Jantina.

Subject: Thank You

Dear Thuy and Bob,

Annabelle and I have been home for a while now so this is a bit belated as we have both been busy with work and life in general.

We just want to say thank you for looking after us so well whilst we were travelling in Vietnam. It was novel to have a travel agent organize our itinerary whilst we lay on our bed in the hotel room. Very relaxing and easy.

We appreciated the extra's you added like piling us on your scooter Thuy, to go shopping (we thought that was so much fun).
I don't think you won many brownie points from Bob for that one! – and of course the fresh fruit and water you always supplied us with as we where sent us off on our next adventure.

We loved Hoi An. It was unbelievably hot, however we couldn't help ourselves and were out in the middle of the day choosing our new clothes to be made. Yaly is “the best”. We would love to have stayed a couple of extra days in Hoi An. I will take my husband back there. Maybe not in the middle of summer. The restaurants are great.

I hope you enjoy your trip together to Australia .

Thank you again for making us feel so comfortable in a new and different culture.

We both loved Vietnam and would certainly return again one day.

Kind Regards,

Alice

Subject: Aussie Tourists Happy with Hanoi Travels.

Hello, Mrs Thuy & Bob.

Emma & I met you last week in Hanoi while using your tour service to see the Perfume Pagoda, Halong Bay and Sapa.

Unfortunately neither of you were in the office, when we went to pick up our bags, so I just wanted to let you know that we really appreciated you and your friendly staff's great customer service.

It was a treat to have the mangoes, bread and water on our trek through Sapa - nice to have some fruit to share with the locals - we really appreciated this simple but practical gift.

Some co-workers are holidaying in Vietnam next month, so I will definitely be passing on your business card to them!

Thanks once again,

Jane Keehn & Emma Geary.

Subject: TRIP TO SA PA, VIETNAM ARRANGED BY HANOI TRAVELS

I JUST WANTED TO SEND YOU A NOTE AND TELL YOU HOW MUCH WE ENJOYED THE TRIP TO SA PA THAT YOU ARRANGED FOR ME [BOYD MOORE] AND PAUL AKINS.

LOUNZ [OR LUONZ] PICKED US UP FROM THE HOTEL RIGHT ON TIME.  SHE ESCORTED US TO THE TRAIN AND MADE SURE THAT WE WERE SETTLED IN.  SHE ALSO BROUGHT FOOD FOR US TO EAT ON THE TRIP.  SHE COULD NOT HAVE BEEN NICER AND OR MORE THOUGHTFUL.  WE ENJOYED THE TRAIN TRIP.

THE HOTEL IN SA PA WAS GREAT. THE GUIDE WAS OUTSTANDING.  MR. DAT COULD NOT HAVE BEEN MORE ATTENTIVE AND KIND.  PAUL HAD SOME TROUBLE WALKING AND MR. DAT WAS VERY PATIENT AND LOOKED AFTER HIM VERY WELL.

YOUR TRAVEL AGENCY DID EVERYTHING THAT YOU SAID THAT YOU WOULD DO.

THANKS

BOYD MOORE

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